My Thanks to Jerry, WP Happiness Engineer

I want to give a public “Thank You” to a WordPress Happiness Engineer named Jerry. I heard from him the other day concerning the problem I had reported and complained about after suddenly losing the ability to change or control header text color on any of my blogs. Most of you know the details of that problem from my posts about it, so I won’t repeat those.

However, I do want to mention that Jerry apologized for the situation and agreed with me about the situation being undesirable. But he also went to the trouble to work on my site (and the test site connected to it) to add a custom design segment that would begin allowing me to change the header text color free for a period of time. Unfortunately, I had already changed to a different theme before I heard from him.  And I had changed my test site theme before the problem arose because I had been trying to encourage a travel adviser to start using WP and had designed a sample blog for her to consider on my test site.

And, also unfortunately, he had not understood the big picture — which was the fact that I have four separate blogs (not counting the test blog), all of which suffered the same problem. And the even bigger picture, of course, is the fact that hundreds — perhaps thousands — of other bloggers now have to deal with the same problem — although many won’t realize that until they try to change their header color.

However, Jerry did tell me that WordPress is looking into the matter, and I got the impression that they may try to fix things in a way that will help us all.

Regardless, I do want to publicly thank Jerry for going to so much trouble for my “In Love With Words” blog.  I felt a little bad that I had already changed themes, trying to find one that gave me at least a little control. But, of course, I had talked with several WP support people by then who indicated there was no solution, so I felt that move was the only one I could make at the time.  But, even though I’m not using that theme any longer, I do truly appreciate Jerry’s personal efforts on my behalf.

So thank you, Mr. Jerry, for your kindness and for going the extra mile for me.